Before returning any goods or ask refund to us for whatever reason, it is important that you contact us by e-mail to inform us of your intention and reasons for doing so.
We guarantee the delivery of your order.
In the case of goods arriving to the customer in a faulty or damaged condition, we will replace your order. Please contact us for further details.
In cases where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered.
If you are not completely satisfied with our products , simply return one empty vial or package after using
and explain why you are not satisfied.
You will receive a full refund including all payments and comissions (WU/MG) in 12 days.
Please, you must ensure that your mailbox is safe enough to prevent package from being lost or stolen.
The postman should not leave it at your door for a long time! You should take it asap.