Service Commitment
In order to truly achieve the purpose of "serving users, being responsible for users, and satisfying users", and thereby improve the status of Taizhou Volvo products in the country and the popularity of users, Taizhou Volvo products have introduced the concept of service from the beginning of design, extending the connotation of service to a series of links in product design, production, marketing, and after-sales service. Taizhou Volvo is customer-centric, strengthens various service work, fully implements the "User Satisfaction Project", and conscientiously does 100 points for every Taizhou Volvo user! Establish a good corporate image among users, in order to win their popularity, expand domestic and international markets, and increase the competitiveness of the enterprise. 1. Establish and improve the enterprise quality assurance system, strengthen quality management work, and ensure that the factory products meet the national industry standards or technical conditions specified in the contract.
2. Equipment and products supporting key projects will be delivered in accordance with the contract requirements. For those requiring technical services, professional personnel will be dispatched to participate in unpacking acceptance and guide installation and debugging work until the equipment operates normally.
3. Ensure excellent pre-sales, in sales, and after-sales services for users. Introduce product performance and usage requirements to users before ordering, provide relevant information, and serve as a good advisor for users.
4. Provide technical training based on user needs, conduct quality tracking and user access for important users, timely improve product performance according to user needs, and continuously improve product quality.
5. From the date of purchase of Taizhou Volvo products, the products enjoy a one-year warranty and are subject to lifelong maintenance.
6. Our city will arrive at the scene within 4 hours and other places within 24 hours to ensure a fast resolution of the problem.
7. Implementing nationwide joint insurance, when users purchase Taizhou Volvo products from different locations and encounter malfunctions, Taizhou Volvo Company will immediately contact the local distributor for service, providing great convenience for users.
8. Technical professional user training and online support.
Available preferential conditions
1. If there are quality issues during the warranty period that are indeed caused by the product itself, our company will provide free services.
2. During the warranty period, if there are quality issues caused by customer reasons, our company will provide discounted paid services.
3. If there are quality issues after the warranty period, our company is willing to continue providing discounted services.
